Where can you ship?
We currently ship to the following locations:
Australia Austria Belgium Canada China Denmark Finland France Germany Greece Hong Kong Indonesia Ireland Italy Japan Macao Malaysia Mexico Netherlands New Zealand Norway Philippines Poland Portugal Singapore South Korea Spain Sweden Switzerland Taiwan Thailand UK United States Vietnam
Last updated: October 04, 2018 13:53
How can I add more items to my pledge?
To add accessories to your order, simply increase your pledge amount by the dollar value of the accessory you’d like to purchase as shown in the Add-On chart.
For example, if you wish to add 2 x sets of Extra Containers add $38, shipping for these items is included. If you have already pledged you can still update your pledge amount by clicking the “Manage your Pledge” button at the top of the Kickstarter page.
For the full Prepd experience add 1 x set of extra Containers (+$19), 1 x Sleeve (+$15) and 1 x set of cool sticks ($10) for an additional $44.
Last updated: October 03, 2018 13:49
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.